Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Find help with your questions from other fans through our own peer-to-peer community! Congratulations on your sale. It's a code that starts with SH followed by some numbers. Sometimes email clients send our first email to a spam or promotions folder. You can reach the corporate office at 415-222-8400. They may sell them for more or less than face value. Offers may be subject to change without notice. Check out the table below to see the best alternatives to StubHub. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. AND TOLD ME THAT "Recine. You can also try refreshing your Listings page. How to reach a live person: Speak "customer service" at first prompt. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. The company does have something they term FanProtect Guarantee in its User Agreement. All Rights Reserved. Click here to explore your options! DoNotPay records the details of your purchase to boost your chances of winning the refund. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Have an idea for StubHub? DoNotPay doesnt care about that. on 2/28 at 3:05PM On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. StubHub is a marketplace where fans buy from and sell tickets to one another. It is possible to request a refund on a purchased StubHub ticket manually. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! It is taking Stubhub about 120 days to process refunds. "The return of live events, the input of customers, partners, and regulators, and the . Having difficulty navigating this. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. North Carolina Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. You will enter your community username and new password and done! Your refund will be processed to the payment method used at the original time of purchase. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Did you find it helpful? How do I contact StubHub for a refund? The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Copyright 2007 - 2023, ContactHelp.com. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Email: This information has not been added. Phone: 866-788-2482. Absolutely, you can list these tickets for sale on our site ! Click on any of the links and there is a private message link on the moderators page They can assist you. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. We are changing the way you register and sign-in to the StubHub Community. NewsletterDollar ScholarStill learning the basics of personal finance? for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e 03-31-2022 08:37 AM. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Louisiana If I did I woulda dropped my price or took my friend to the game. Colorado: 8,688 customers due $3,120,442 in refunds. There's a class action lawsuit against StubHub from other customers who want a refund too. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. The old bait and switch! 6:00 AM - 7:00 PM PT weekends. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. If you have already been paid, we'll charge your credit card on file to recover the payment. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. All rights reserved. The company prides itself on being a Fan-to-Fan service. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Bradley R. Hightower. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. How to request an event on the StubHub website. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. 1.866.788.2482. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. I was only given the option of the credit and the event was in CA. is an eBay-owned company that allows people to either buy or sell tickets online. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Please note that, for canceled events, no . As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. A million dollar company can not compensate a loyal customer a few hundred bucks. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Enjoy! Let us teach you the major money lessons you NEED to know. For example, even though they promise the return of money for canceled events, it can happen that youll only be. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. What a horrible service! Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Contact us United States and Canada. Does StubHub have live chat? Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Since its inception 22 years ago, StubHub has grown to 800 employees. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 https://money.com/stubhub-refunds-covid-19-cancellation/. They're upset StubHub is refusing to . Open a new browser and try logging in again. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Sit back and relax while we do the work. Phone Call 1-866-788-2482. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. On March 7th, StubHub emailed Marrali a copt of its refund policy. Yes Review, To see your event status, log in to your StubHub account and select 'My tickets' then. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Customer Service training is needed. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. South Carolina, Great so in the future dont use stub hub because you cant get your money back. "If you have tickets to a show that is postponed, you will be able to select your refund . You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Enjoy!Make sure we land in your inbox, not your spam folder. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Youll get a refund if your event is cancelled and not rescheduled. The corporate office phone number is 415-222-8400. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. StubHub was founded in 2000 and its current CEO is Eric H. Baker. Remember, your order is covered by our FanProtect Guarantee." I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. How do we request the refund? No problem. Sorry we couldn't be helpful. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. but I havent been able to get in contact with anyone from StubHub. I was a no show due to a soft water flooding of o Marrali just wants her money back, and she's not the only one. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. If you feel like StubHub cheated you, you could take action against them. What Happens If I DonT Pay National Insurance Contributions? Click your state to see if you qualify! I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Those will be paid out by the end of May. Another way you might reach the company is by sending them an email. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Indiana: "approximately 6,800 consumers" affected. Please take the tickets directly to the box office for a refund. If your payment is pending, well cancel the payment. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Poor customer service is the biggest pet peeve to DoNotPay. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Find contact information here. We do still love going to events and want buying tickets online to be easy and safe. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. We'll do our best to get back to you in the next 24 hours. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Check out the table below to see the best alternatives to StubHub. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Enter your gift card PIN in the PIN field when prompted. Click here to update this department. Depending on where you live and how you got the tickets, you may be due a cash refund. All rights reserved. All you need to do is follow these short steps below: Voil! I had a fraudulent charge on my credit card account from Match.com. Maryland: Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. "The return of live events, the input of customers, partners, and regulators, and the . I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Hawaii How do I contact StubHub for a refund? Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. this link is to an external site that may or may not meet accessibility guidelines. How do I complain to StubHub? You will enter your community username and new password and done! See detailed StubHub customer service rankings, employee comments and much more from our sister site. So the funds are available but you only adhere to the state-by-state laws? Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. A few days later I'm only paid out for 1 set of tickets. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." StubHub is also required to process any refund requests it receives going forward for the events at issue. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Wish they would help. Registered users: Log in to your StubHub account. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? To reach Customer Support call 1-866-788-2482. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Georgia / What happens when an event is canceled. Guaynabo, PR 00968. Find contact information here. How do I complain to StubHub? International orders are handled a bit differently than those within the US, @Lighty7. Click that link and you're good to go. To reach customer support call 1-866-788-2482 Find contact information here. StubHub sellers set the price of their tickets. Review the StubHub return and refund policy at ReturnsAndRefunds.com. With only these four steps, your refund request is faxed. Thanks SO much! I have been trying to purchase tickets for over a week now. I been buying and selling for 12 years with them. I think I'm golden and I made my sale. If you feel like StubHub cheated you, you could take action against them. This happens when tickets are reprinted, but they are usually still valid. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Lots 81-82 Street C and take advantage of this neat service whenever you need it. Otherwise you will receive a voucher for 120% of your purchase price. New Yorkers, however, are in luck. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. 1:00. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). They say $0.00. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. We will process the refund to your original payment method within 5 days. Get immediate StubHub support from HelpOwl.com. What do you mean Dming the moderators? Purchased 2 NFL tickets on StubHub. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. It is free to list tickets for sale, and to search for tickets to buy on StubHub. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. Find the sale. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. 2023 www.cincinnati.com. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. 7 calle 1, Suite 204 Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. A Personal Loan can help you mitigate losses and get back on track. I've been a customer for a long time and am not happy.
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