If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at, No. Only qualified consumers with documentation proving eligibility may enroll. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. All devices sold by T-Mobile (and many that aren't) support automatic configuration of your network and data settings. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Yes, unlimited data is really unlimited in states where Unlimited Data plans are available! Receives Bureau of Indian Affairs General Assistance; Participates in Head Start (only households meeting the income qualifying standard); Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. LITTLE ROCK, Ark. Customers on any Unlimited service plans using data consistent with the AUP may receive unlimited additional free data in 500 MB increments (at 256 kbps) for the rest of the monthly period by contacting Customer Care. The password is the last 4 digits of that sim card. Featured review. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at, . Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements.This will put you in touch with a customer service representative who will help you settle your account. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? Click the Edit account button by the email address whose password you want to change. entouchwireless.com/affordable-connectivity-program, Learn more about Lifeline and qualification, Click here to view the Paper Application options. Lifeline is a government benefit that provides free cell phone service for eligible customers. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. If you already own a phone, you could also bring your own device to EnTouch Wireless. Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. You can find your account number in the following places: On. Yes! Only eligible consumers may enroll. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. An eligible household is limited to one monthly service discount and a single one-time device discount. Veterans Administration benefits statement. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Let's Chat. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). To ensure eligible Americans have access to critical communication services the Federal Communication Commission established the Lifeline Assistance service in 1985. They offer a free government smartphone and sim card depending on your qualification. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Enroll Today. We know how important it is to stay in touch with family, be available for job opportunities, and have a phone in case of emergencies. Copy of last year's State or Federal income tax return. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. NOTE: Your account will need to be in good standing in order to proceed. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Ticket Type *. ACP is a federal government program operated by the FCC. 3 consecutive months' worth of your most current pay stubs. Social Security benefits statement. OUR FACILITY. UNLIMITED DOES NOT MEAN UNREASONABLE USE. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. (Click to call functionality on mobile.) *International Calling is Limited to unlimited landline and cellular calling to certain countries. You must use your phone to continue to receive service. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. If you want to apply for ACP service only, please call, Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. You will need to supply either a credit card or PayPal information. Currently, only English and Spanish-speaking customer support agents are available because enTouch Wireless only offers and sells California LifeLine service in those two languages. Pay your bill online Update your account information Username Password Log In Forgot your username or password? Unemployment/Workers' Compensation benefits statement. Conclusion You can apply for enTouch Wireless Free phones after determining your qualifications to participate in government assistance programs such as Lifeline and ACP. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. International calling does NOT include text messaging, picture messaging, or video messaging. Our standardterms of serviceapply. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Your Phone has shipped. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. ENROLL FOR ENTOUCH WIRELESS LIFELINE SERVICE. If youre using your own device, and received a SIM card from us: You should be all set to use your phone now! It will go through a complete power cycle. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Press the size on the backside of the card related to the SIM size your phone needs. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps or are considered Low Income, you may qualify! We Are In 34 States! Thank you we really appreciate your business. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. An eligible household is limited to one monthly service discount and a single, one-time device discount. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Copyright 2022 enTouch Wireless All Rights Reserved. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. enTouch Wireless may limit, alter, or discontinue your service if you generate abnormally high call volumes, abnormally long average call lengths, calls with abnormally high costs, abnormally high data use, or other disproportionate use when compared to those of other customers of enTouch Wireless. Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. Servicing California and 33 other states! enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service You May Be Eligible for 100% FREE UNLIMITED DATA* Through the Affordable Connectivity Program - Coming Soon! Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and revert to our standard FREE Lifeline plan where available and if you are eligible, or you may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Your Name *. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. This page provides required disclosures about the ACP and eligibility for the program, as well as the Terms and Conditions that apply to your participation in the program. All prepaid minutes and payments are generally credited instantly to a Verizon account. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. FIND MY STATE Qualify For Lifeline Free Phone Service Find your state-specific qualifying information here! Our ACP Terms and Conditions apply, available at: https://www.entouchwireless.com/affordable-connectivity-program/ in addition to any others communicated to you that are specific to your service plan. Call: 866-488-8719 Emergency Broadband Benefit (EBB) Program Emergency Broadband Program (EBB) Terms & Conditions Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Review updated: Jan 13, 2023. Social Security benefits statement. The ACP monthly service and device discounts cannot be transferred to another household or individual. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Click here to Enroll Today! Tribal (CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Lifeline program participants are eligible to participate in ACP. Veterans Administration benefits statement. Divorce decree or child support document. Copy of last year's State or Federal income tax return. Existing customers can also opt-in by replying to an opt-in SMS. Currently, millions of people in over 40 states find this platform very efficient. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps, or meet California Lifeline Guidelines for low income you may qualify for Free Service. enTouch Alarm Portal; Support; enTouch Service Areas; Channels. Please visit www.entouchwireless.com/plans for the most up-to-date plan offerings. International calling does NOT include text messaging, picture messaging, or video messaging. There is a period of time where both your old and new phones will be without service during the port process. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. We've compiled some of the most common wireless carriers that make finding your account number and PIN a bit more difficult. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Our standard terms and conditions will apply. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Customers must be first-time Amazon Prime . The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. It provides coverage in more than 20 states including in California wherein Californians have two options to choose and enjoy the plan. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Well be available any time you need help with your phone or your service. Specialties: This location is closed to the public. An eligible household is limited to one monthly service discount and one device discount. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP on March 1, 2022, if eligible. The passcode is your 4 digit PIN. Find your state-specific qualifying information here! Premium Channels; TiVo; TiVo Stream 4K; . Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Please enter your username and password to access your account. ENTOUCH Smart Building Solutions. Why Register for MyEntouch? The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. But our FAQ page might already have the answer you need. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Customer Support Information Dial 611 from your enTouch phone E: support@enTouchWireless.com P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. You can contact enTouch Wireless through their number, 1-866-488-8719, for more info on the 'Bring Your Own Phone' program. *All forms of ID must be valid and used before expiration date. You can also enroll by mail with a paper application. Limited Time Offer. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. (CN) - A family blames a rehab program for rooming their father with a schizophrenic who stabbed him 139 times and slashed his throat. Offer not available for existing enTouch Wireless customers. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Your phone is shipped with a plan loaded and ready to use. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Scroll down to the bottom of the screen and check your build number; If your build ends in B14, your phone is running on the latest ZTE software. 4. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. enTouch Wireless Contact Info Customer Service: 1-866-488-8719 The password is the last 4 digits of that sim card. Our standard terms of service, including the Acceptable Use Policy, apply and are available here: https://www.entouchwireless.com/terms-of-service/. Assurance Wireless has an average consumer rating of 2 stars from 156 reviews. Our representatives are excited to help with anything. conference, chat lines, and premium numbers) are not supported and may be blocked. A Roku account gives you access to the Roku Channel Store. 2. enTouch Wireless provides high-speed broadband service to ACP customers. 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. If you would like to have your ACP plan on a separate device with a different phone number, you may contact enTouch Wireless customer service. Notice letter of participation in a qualifying state, federal or Tribal Program. An eligible household is limited to one monthly service discount and one device discount. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. You can also opt out of data. This review was chosen algorithmically as the most valued customer feedback. Every Q Link Wireless account has an account number. Copy of last year's State or Federal income tax return. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Promotional offers may be modified or withdrawn at any time. Please be sure all of the above information is accurate before calling. Read More Award-winning support is just a tap away. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. with Q Link chat. Unemployment/Workers' Compensation benefits statement. . 3 consecutive months' worth of your most current pay stubs. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. My Account. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and.
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